Support
Support
We're here to help with Cara.
Contact us
Email support@messagecara.com for help with:
- Installing, opening, or using Cara.
- Voice calls, text conversations, microphone access, transcripts, or AI-sharing consent.
- Subscriptions, purchase restoration, or trial questions.
- Local history, exports, corrections, deletion, or optional iCloud sync.
- Privacy questions or requests to access, correct, export, or delete information controlled by Amrezo.
When reporting a technical problem, include your device model, operating-system version, Cara version, what you expected, and what happened. Do not email intimate conversation content unless it is necessary for your request. Cara can export content-free diagnostics from Settings; review any file before sending it.
Privacy, exports, and deletion
Cara has no separate account or email login. In Settings, you can:
- Export readable history as Markdown.
- Export complete data as JSON.
- Export content-free diagnostics.
- Delete an individual conversation and understanding derived from it.
- Delete all Cara history.
- Withdraw AI data-sharing permission.
- Turn off iCloud sync and, after reopening Cara, request removal of Cara's existing private iCloud copies.
Deleting Cara history does not cancel your Apple subscription or remove files you previously exported, independent device backups, or information already retained by service providers. If iCloud sync is active, deletion propagates as connected devices synchronize.
For a data or privacy request, email support@messagecara.com. Describe what you are requesting and the device or purchase context needed to identify the issue. Because Cara does not operate an account system, some requests can be completed directly only through the app or through your Apple Account.
Subscription help
Use Restore Purchases in Cara if an active subscription is not recognized. You can manage or cancel your subscription through Apple's subscription settings.
Apple handles billing and refunds. To request a refund, visit Apple's Report a Problem service. Amrezo cannot directly approve or issue App Store refunds.
Urgent human support
Cara is not a therapist, medical service, emergency responder, or monitoring service. It cannot contact help for you.
If you or someone else may be in immediate danger, call local emergency services. In the United States, call or text 988 for the Suicide & Crisis Lifeline or visit 988lifeline.org. Cara also includes offline region-specific numbers and links in Get support. If you are outside a listed region, Find A Helpline can help locate services; that website may use your location under its own policy.
Links
Company
Amrezo Inc. 6561 Western Skies Way Mississauga, Ontario, Canada, L5W 1G4