Support
Support
We're here to help with Cara. Email support@messagecara.com and include a short description of the problem, your Cara app version, your iOS version, and the steps that led to it. Please do not email conversation transcripts, HealthKit data, passwords, payment-card details, or other sensitive information unless support specifically asks for information needed to investigate.
Privacy and data controls
Cara does not create a Cara account. Most information is stored in Cara's protected container on your device. In You > Privacy, you can:
- Choose Export my data to create a readable JSON export.
- Inspect or delete individual conversations and memories.
- Choose Erase all Cara data to delete Cara records from the current device.
- Turn iCloud synchronization off. The change takes effect after restarting Cara and does not automatically remove existing iCloud records or copies on other devices.
- Withdraw Premium cloud-processing permission under You > Cara intelligence > Response model.
For help with a data request or deletion, email support@messagecara.com. Because Cara generally stores information on your device or in your private iCloud database, Amrezo may not possess the information you want to access or delete. We can still explain the available device and iCloud controls.
Premium subscriptions and refunds
You can restore purchases from the Cara Premium screen. Manage or cancel your subscription in Apple's subscription settings. Deleting Cara does not cancel a subscription.
Apple handles App Store billing and refunds. To request a refund, use Apple's Report a Problem service.
Permissions and common issues
- Voice is unavailable: Check microphone and speech-recognition permissions in iOS Settings. Cara configures speech recognition to run on-device.
- Health trends are unavailable: Confirm Health access for Cara in iOS Settings. Cara only reads supported sleep, step, resting-heart-rate, mindful-session, and workout information.
- iCloud sync will not enable: Sign in to iCloud and confirm iCloud is available, then try again. Cara must restart when sync is enabled or disabled.
- Local AI or voice is not ready: Open You > Local models and retry the relevant Gemma, MiniLM, or Kokoro download while connected to the internet.
- Premium cloud is unavailable: Confirm that your Premium entitlement is active, that Premium cloud is selected, and that you allowed cloud processing. Purchasing Premium does not enable cloud processing automatically.
- App lock will not open: Cara uses Face ID or the device passcode through Apple's device-owner authentication. Check those settings in iOS.
Safety and urgent help
Cara is a wellness companion, not medical or mental-health care, a crisis service, or an emergency service. It cannot monitor your safety or contact help for you. If you may hurt yourself or someone else, are in immediate danger, or have a medical emergency, call your local emergency number or go to the nearest emergency department. Do not wait for a support-email response.
Contact
Email: support@messagecara.com Website: https://www.messagecara.com TikTok: https://www.tiktok.com/@messagecara
Amrezo Inc. 6561 Western Skies Way Mississauga, Ontario L5W 1G4 Canada